Option 1
In the credentials section of Management Point configuration tool, add the credentials of a user account that has administrator privileges on the devices to be scanned.

Option 2
Update the permissions of the Management Point 'Primary Credentials' user to include administrator privileges on the devices to be scanned.

Option 1
If the target devices are part of a Windows domain and Windows firewall is blocking access to WMI (Port 135) and Remote Registry ports (Ports 139 & 445 respectively), update Windows firewall configuration for target devices to enable WMI and/or 'Remote Registry' access by updating Group Policy.

Option 2
Deploy the Sam360 software metering agent to the affected devices using the preferred software deployment mechanism. The metering agent uploads the devices inventory to the Sam360 server on a scheduled basis.

Option 3
Use 's3tools' standalone inventory gathering tool through a network file share, USB key, email, web download etc to manually gather inventory data from the affected devices.

Option 4
Import existing inventory data for the affected devices by configuring the Management Point to import data from System Center Configuration Manager, MAP Toolkit, Altiris, Lansweeper, Snow inventory etc.

Option 5
f the affected machine(s) use a standard profile of hardware configuration and software inventory, it's possible to use the inventory of a scanned device as a template for other devices. The template data is extracted from the scanned device and applied to selected non scanned devices.

If the device is on a different network to the Management Point and traffic on ports 135,139 & 445 cannot traverse the networks, it may be necessary to install an additional Management Point on the target device network.

If traffic on ports 135, 139 & 445 cannot be enabled between the Management Point and target device, Options 2, 3, 4 & 5 from the previous section can be used to gather inventory from the affected devices.